Ever felt like the water industry speaks its own weird language? Between the science-heavy terms and the plumbing talk, it’s easy to get a bit bogged down. We’ve put together this jargon buster to cut through the noise, so you know exactly what’s going into your glass (and your home).
Table of Contents
Natural Spring Water
These terms apply to our bottled delivery service, where the water is sourced from the earth and delivered to your door.
Aquifer
Think of this as nature’s giant underground filter. It’s a layer of water-bearing rock deep beneath the earth. Our water comes from the volcanic basalt rock at Mount Tamborine—it’s been tucked away there for ages, staying pure and picking up natural minerals along the way.
Natural Spring Water
In Australia, for water to be called “Spring Water,” it has to be bottled right at the source. We don’t mess with it or strip it back. We just capture it as it flows naturally to the surface so you get that crisp, original taste.
Total Dissolved Solids (TDS)
Sounds a bit scientific, but it’s just a fancy way of measuring the natural minerals (like calcium and magnesium) in the water. A balanced TDS is what gives our water its great “mouthfeel” and that refreshing Aussie spring taste.
BPA-Free
Refers to the plastic in our 15L bottles. BPA is a chemical often found in old-school plastics. We made sure all our bottles and coolers are 100% BPA-free, so you’re only drinking water, not chemicals.
Mains-Connected Filtration
These terms apply to our plumbed-in systems (like the RM Series) that connect directly to your building’s existing water supply.
Mains-Connected
This is a system that’s plumbed straight into your building’s water line. It’s the “set and forget” champion—it doesn’t need 15L bottles because it filters the water right from your pipes.
Point-of-Use (POU)
Just a posh way of saying “right where you drink it.” Instead of water sitting in a tank or traveling through miles of old city pipes, it’s filtered the second it hits your glass.
Micron Rating
This tells you how much “gunk” your filtration system catches. A 1-micron filter is incredibly fine—it catches bits as small as 1/1000th of a millimetre. The lower the number, the clearer your water.
Activated Carbon Filtration
Think of this as a high-tech sponge inside your mains-connected unit. It’s brilliant at soaking up that “swimming pool” chlorine smell and other weird tastes that often sneak into tap water.
Sediment Filter
This is the “bouncer” at the door of your filtration system. It catches the big stuff—sand, dirt, or tiny bits of rust from old pipes—before the water reaches the finer carbon filters.
UV Sterilisation
Often used in high-end mains-connected units, this uses ultraviolet light to zap any nasties like bacteria or viruses. It’s like a sun-strike for germs, making the water safe without needing to add harsh chemicals.
How The Water is Served
Ceramic Pot
The old-school classic for bottled water. These are handmade clay dispensers that look brilliant on a Caesarstone benchtop. They use natural evaporation to keep the water cool without needing a power point.
Twin-Tap
The best of both worlds. One tap gives you ice-cold water for those scorching Brisbane afternoons, and the other gives you hot water – ideal for your tea or coffe – or cool (room temperature) water – perfect for filling the kettle or the pasta pot.
Logistics & The Rules
Scheduled Maintenance
Just like your car needs a service, your cooler needs a professional scrub every now and then. We come out and deep-clean the internal tanks and taps to keep everything hygienic and tasting fresh.
WHS (Work Health and Safety)
These are the rules that keep Aussie workers safe. In many cases, if you’re running a business, you’re actually required to provide easy access to chilled water to keep your team hydrated.
QBCC (Queensland Building and Construction Commission)
These are the legends who license the plumbers. When we install a mains-connected system for you in Brissie, we make sure it’s done by someone with the right QBCC ticket so it’s all above board and leak-free.
Need more information? Check out our frequently asked questions page or contact us and we’ll be happy to help.