We recently caught up with Matt Stein, Operations Manager at long-term Pacific Springs client, ITI Australia. With four Black Glacier spring water dispensers across their workplace, ITI provides convenient access to quality spring water for both staff and clients.
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Tell us about your business and who you support?
ITI QLD is a leading wholesale supplier of timber and building materials, supporting customers throughout Queensland, from the Gold Coast and Northern NSW to Far North Queensland, and west beyond Toowoomba. We provide one of the industry’s most comprehensive ranges of timber and building products, helping our customers meet construction timelines and ensuring homes and projects are completed as efficiently as possible.
Why is reliable drinking water important in your workplace?
Reliable access to drinking water is essential at our Bundamba facility in Ipswich. Our team works across a large warehouse and distribution environment, often in challenging weather conditions. From cold winter mornings to the extreme heat of a Queensland summer, having access to fresh, chilled drinking water is critical for staff wellbeing, comfort and productivity.
What made you choose our service?
As a privately owned business, ITI values supporting other family-owned and locally operated organisations. Pacific Springs stood out because of their excellent customer service, reliability and responsiveness. The team consistently communicates well and is always willing to assist with any request.
How has having a water dispenser improved your workplace?
With multiple dispensers located throughout our facility, staff have convenient access to drinking water wherever they are working. This reduces unnecessary travel across the site and allows each department to take ownership of maintaining their dispenser, ensuring it remains clean, stocked and readily available.
What do your team or customers say about the water?
Our team regularly comments on the quality of both the water and the service provided by Pacific Springs. The dispensers consistently deliver clean, refreshing, chilled water, making it easy for staff to stay hydrated throughout the day.
Have you noticed any unexpected benefits since working with us?
One of the biggest benefits has been the relationship we’ve built with the Pacific Springs team. Whether we’re dealing with Tiaha, Teala or Gerardo, they’re always approachable, proactive, and willing to find solutions that suit our needs. That level of customer service is increasingly rare and highly valued.
Would you recommend our service to others – and why?
Absolutely. Pacific Springs offers competitive pricing, excellent communication and a hassle-free service experience. Their reliability and customer-focused approach make them an easy recommendation for any business looking for a quality workplace hydration solution.
What’s next for your business this year?
ITI continues to play a key role in supplying timber and building materials to residential and commercial construction projects across Queensland and Northern NSW. As the region continues to grow, including major infrastructure and development projects leading up to the Brisbane 2032 Olympic Games, we’re excited to support the building industry and our customers’ ongoing success.
And just for fun… how do you like to stay hydrated – ice-cold water, room temperature or does a hot coffee or tea still win?
Ice-cold water, every time!
If you’re looking to create a fresher, more welcoming workplace, talk to the Pacific Springs team about spring water delivery and dispenser options for your business.