Terms and Conditions

Australian Owned logo

Agreeing to these terms and conditions is not a rental agreement. You will receive a rental agreement via email within 48 hours of your online purchase.

We require that you fill in and the check the details of your order, sign and return it to us via fax, email or post. Please note household’s will have a 2nd agreement to return, this will include providing their credit card details as security of the goods on hire.

Once the agreement/s has been returned, dispatch of your goods will be within 1-5 working days.

Rental Agreements apply to system rentals only and exclude retail purchases such as accessories/extras and filter cartridges.

Privacy Policy

Pacific Springs Natural Spring Water values your privacy

Pacific Springs Pty Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Our Privacy Policy sets out matters of which you should be aware regarding information we may collect about you, our policies on the management of personal information and generally, what sort of information we hold, for what purposes and how we collect, hold, use and disclose that information.


Pacific Springs strives to ensure information received from our online visitors is secure from unauthorised access and use. This website protects your confidential information online by using Secure Sockets Layers (SSL) technology. SSL encrypts your information to prevent the decoding of that information by unauthorised individuals. Access to the secure areas of the site is restricted to browsers that support SSL. If you use a PC, you should use Internet Explorer version 4.0 or higher or Netscape Navigator 6.0 or higher to fully ensure the security of your information.

The information we collect

In order to provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Privacy law requires Pacific Springs Natural Spring Water to collect personal information about you directly from you if it is reasonable and practical to do so.

Generally, you have no obligation to provide any information requested by Pacific Springs Natural Spring Water. If you choose to withhold requested information however, we may not be able to provide you with the service you require should that depend on the collection of that information, particularly if the collection of that information is required by law.

How that information is used

The personal information that we seek is generally used for the specific purpose of being of service to you. For example, name and contact phone number to respond to a web or phone enquiry. We do not use or share personal information for any purpose other than for the purpose for which it was disclosed. We do not provide or sell personal information to other organisations.

Gaining Access to Your Personal Information

We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law).

If you require access to your personal information, please contact our Office Manager. Before we provide you with access to your personal information we will require some proof of identity.

If you need to update your information (e.g. if you change your address or contact phone number), please contact our head office so we can make the change.

Resolving Your Privacy Issues

If you have any issues you wish to raise with us, or would like to discuss any issues about our Privacy Policy, then you are welcome to speak directly with us or raise issues or queries by letter or by email and we will do our best to resolve your issue.


As is very common for companies, we use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website and in providing our online store. More information on our use of Cookies can be found in our Cookie Policy.

Third party sites

Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.

Specifically, this site links and shares data with Google Analytics and Google Ads for the purpose of tracking performance and advertising. Please consult each system’s privacy policy for more information.

More information

More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner’s website.

Refund & Return Policy

Thanks for purchasing our products (or subscribing to our services) at https://pacificsprings.com.au operated by Pacific Springs Natural Springwater Pty Ltd.

We offer a full refund for all purchases made on our website within 30 calendar days of your purchase date if the goods have not been delivered yet.

Due to the nature of our business and products we sell, no refund is available once the goods have been delivered.

If our products arrive damaged or contaminated in any way, please contact us right away and we will be happy to send a free replacement, regardless of its expiration date.

If you’ve signed a hire contract and want to cancel it, you must request this in writing. We will then write back and advise whether there is a cancellation fee. Typically, cancelling a hire contract within the first 12 months attracts a $50+GST cancellation fee.

If anything is unclear or you have more questions, feel free to contact our customer support team.

Contacting Us

Pacific Springs Natural Spring Waters office is located at Unit 15, 58 Wecker Road, Mansfield, QLD, 4122.