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Agreeing to these terms and conditions is not a rental agreement. You will receive a rental agreement via email within 48 hours of your online purchase.
We require that you fill in and the check the details of your order, sign and return it to us via fax, email or post. Please note household’s will have a 2nd agreement to return, this will include providing their credit card details as security of the goods on hire.
Once the agreement/s has been returned, dispatch of your goods will be within 1-5 working days.
Rental Agreements apply to system rentals only and exclude retail purchases such as accessories/extras and filter cartridges.
Pacific Springs Natural Spring Water values your privacy
Pacific Springs Pty Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The information we collect
In order to provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Privacy law requires Pacific Springs Natural Spring Water to collect personal information about you directly from you if it is reasonable and practical to do so.
Generally, you have no obligation to provide any information requested by Pacific Springs Natural Spring Water. If you choose to withhold requested information however, we may not be able to provide you with the service you require should that depend on the collection of that information, particularly if the collection of that information is required by law.
How that information is used
The personal information that we seek is generally used for the specific purpose of being of service to you. For example, name and contact phone number to respond to a web or phone enquiry. We do not use or share personal information for any purpose other than for the purpose for which it was disclosed. We do not provide or sell personal information to other organisations.
Gaining Access to Your Personal Information
We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law).
If you require access to your personal information, please contact our Office Manager. Before we provide you with access to your personal information we will require some proof of identity.
If you need to update your information (e.g. if you change your address or contact phone number), please contact our head office so we can make the change.
Resolving Your Privacy Issues
Third party sites
Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.
More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner’s website.
Refund & Return Policy
Thanks for purchasing our products (or subscribing to our services) at https://pacificsprings.com.au operated by Pacific Springs Natural Springwater Pty Ltd.
We offer a full refund for all purchases made on our website within 30 calendar days of your purchase date if the goods have not been delivered yet.
Due to the nature of our business and products we sell, no refund is available once the goods have been delivered.
If our products arrive damaged or contaminated in any way, please contact us right away and we will be happy to send a free replacement, regardless of its expiration date.
If you’ve signed a hire contract and want to cancel it, you must request this in writing. We will then write back and advise whether there is a cancellation fee. Typically, cancelling a hire contract within the first 12 months attracts a $50+GST cancellation fee.
If anything is unclear or you have more questions, feel free to contact our customer support team.
Pacific Springs Natural Spring Waters office is located at Unit 15, 58 Wecker Road, Mansfield, QLD, 4122.