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Here are some questions our clients often ask.
How quickly will my water cooler arrive?
We aim to deliver and install all water coolers in just 5 working days from receiving signed paperwork.
How often will my water be delivered?
Every 4 weeks as standard but we also offer weekly and fortnightly deliveries for our extra thirsty customers!
How long do I need to sign up for?
There’s no minimum contract term for our ceramic pots or for just the bottled water itself, although we do have a minimum contract of 12 months for our spring water coolers & filtration systems.
What do I do with my empty water bottles?
We will collect your empty water bottles on your next delivery (please be aware there is a charge for any lost or damaged bottles).
Do I need to service my water cooler?
We take care of that for you and our annual rental includes 1 internal clean per year – just give our office a call to book a service when you’re ready.
How much does shipping cost?
As long as you are within our delivery area, the fee is only $1.25 per delivery.
Can I buy a water dispenser rather than renting it?
Yes, of course! Simply get in touch and let us know which dispenser you’re looking at and we’ll provide a quote.
Please check if we deliver to your suburb on our Spring Water Delivery Areas page.